Refund policy

🔁 Return & Refund Policy Template for Your Shopify Store

Effective Date: 07/27/2025

💬 Overview

We want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our return policy below.

📦 Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

  • Item must be unused, unwashed, and in original condition

  • Must be in the original packaging

  • You must provide proof of purchase (order number or email)

Non-returnable items:

  • Digital products/downloads

  • Sale or clearance items

  • Customized or made-to-order products (including Print-on-Demand)

💰 Refunds

Once we receive your return, we’ll inspect it and notify you of the status.

If approved:

  • A refund will be issued to your original payment method

  • Please allow 5–10 business days for processing

If not approved:

  • The item will be sent back to you, or a partial refund may be offered (at our discretion)

🔁 Exchanges

We currently do not offer exchanges, but you can return your item and place a new order.

🚚 Return Shipping

  • You are responsible for return shipping costs

  • If the return is due to our error (e.g., wrong or damaged item), we’ll cover shipping and provide a return label

📩 How to Start a Return

Please contact us at TiffsLunarObsessions@gmail.com with:

  1. Your name & order number

  2. The item you’d like to return

  3. The reason for the return

We’ll guide you through the next steps.

❓Questions?

Email us at TiffsLunarObsessions@gmail.com or use our Contact page. We're happy to help!